Policies

Refund Policy

Last updated: July 2026

1. Satisfaction Guarantee

We offer a 100% risk-free first class. If you attend your first session and decide Cognitio Cube is not the right fit, we will issue a full refund — no questions asked.

2. 48-Hour Full Refund Window

After your first class, you have 48 hours from the time of payment to request a full refund. To initiate a refund, contact us at support@cognitiocube.com with your registration details.

3. No Refund After 48 Hours

No refunds will be issued after the 48-hour window. This policy applies to both monthly and upfront payment plans. We encourage you to attend your first class promptly after enrollment.

4. Upfront Payment Refunds

If you paid upfront and qualify for a refund within the 48-hour window, the full upfront amount will be refunded to your original payment method within 5–10 business days.

5. Cancellation of Monthly Payments

You may cancel your monthly plan at any time. Cancellation will take effect at the end of the current billing cycle. No partial refunds will be given for the remainder of a paid month.

6. Non-Transferable

Seats and payments are non-transferable between students. Refunds can only be issued to the original payer.

7. Exceptional Circumstances

We review requests for exceptional circumstances (medical emergency, relocation, etc.) on a case-by-case basis. Please contact us if you have a special situation.